Terms of Service

Last Updated: September 8, 2023

Non-Discrimination

• We respect your CCPA rights and will not discriminate against you in any way for exercising them.
• We will not deny you goods or services based on your choices.
• There will be no differential pricing, rates, or penalties for goods or services.
• We will not provide a different level or quality of goods or services based on your CCPA rights.
• We will not suggest any change in price, rate, level, or quality based on your exercise of CCPA rights.

We retain the right to amend this Privacy Notice at any time, at our discretion. If changes are made, we will notify you via email or through a notice on the Site’s homepage.

Detailed Wireless and SMS Policy

• Data obtained in connection with this SMS service may include your name, address, cell phone number, your provider’s name, and the date, time, and content of your messages.
• In addition to any fee you are informed about, your provider’s standard messaging rates will apply to our confirmation and all subsequent SMS correspondences.
• All charges are billed by and payable to your mobile service provider. We will not be liable for any delays in the receipt of SMS messages, as delivery is subject to effective transmission from your network operator.
• SMS message services are provided on an AS IS basis.

• We may utilize personal information to fulfill the services you requested, including delivering customized content and advertising.
• Furthermore, we may use personal information for auditing, research, and analysis to operate and enhance our technologies and services..
• When involving third parties to process your personal information, we ensure compliance with our Privacy Policy and appropriate confidentiality and security measures.

• You have the right to remove your information from our database.
• By choosing to remove your information, it will no longer be used for secondary purposes by us or used to send promotional correspondence.
• To remove your information, simply respond with “STOP,” “END,” or “QUIT” to the SMS text message you received.
• If you have inquiries, want to opt-out of any communication (phone, email, SMS, or otherwise), or require further details about this Privacy Policy, please contact us at [email protected] or send us a letter to +1 808-809-4821.

Contact Information

• If you have any questions, comments, or inquiries about this Privacy Notice, our Privacy Policy, the handling of your personal information, your California rights, or wish to exercise your rights under California law, please don’t hesitate to contact us.
• You can reach us via email at: [email protected]
• You can also contact us by sending U.S. mail to: +1 808-809-4821

Response Timing and Format

• Upon receiving your verifiable User request, we aim to respond within forty-five (45) days.
• If we require more time (up to ninety (90) days) to address your request, we will notify you in writing, providing the reason and extension period.
• Your response can be delivered either by mail or electronically, depending on your preference.
• Any information disclosures will cover only the twelve (12) months preceding your verifiable request.
• If we are unable to comply with your request, the response will include an explanation.
• For data portability requests, we will select a format that allows you to easily use and transfer your personal information to another entity.

• We do not charge a fee for processing or responding to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded.
• If a fee is applicable, we will provide you with a cost estimate and rationale before fulfilling your request.

Wireless and SMS Policy

• We may utilize personal information to provide the services you requested, including delivering customized content and advertising.
• For our confirmation and subsequent SMS correspondences, your provider’s standard messaging rates will apply, in addition to any relevant fees you were notified of.
• To opt-out and remove your SMS information, simply respond to the SMS text message you received with “STOP,” “END,” or “QUIT.”
• If you decide to remove your SMS information from our database, it will no longer be used for secondary purposes, nor will it be used by us or third parties to send promotional correspondence.

Privacy Notice for California Residents

Last Updated: September 8, 2023

• Privacy Notice for California Residents: This Privacy Notice complements Pacific National Holding Privacy Policy, available on Https://www.pacificnationalholdingsllc.com (the “Site”). The Site is owned and operated by Pacific National Holding (“Company,” “we,” “us,” or “our”). It is exclusively applicable to California residents (“Users”) and adheres to the California Consumer Privacy Act of 2018 (“CCPA”) and other relevant California State privacy laws. All terms defined in the CCPA have the same meaning when used in this Privacy Notice. Users with disabilities can request an alternative format of this notice by contacting us at support [email protected] or through U.S. mail at +1 808-809-4821.

Access to Specific Information and Data Portability Rights

• You possess the right to request that we disclose certain information to you concerning our collection and utilization of your personal information within the last twelve (12) months. Upon receipt and verification of your verifiable User request, we will provide you with the following:
• The categories of personal information we collected about you.
• The categories of sources from which we collected your personal information.
• Our business or commercial purpose for collecting or selling that personal information.
• The specific pieces of personal information we collected about you (also known as a data portability request).
• If we sold or disclosed your personal information for a business purpose, we will provide two separate lists disclosing:
  • sales, identifying the categories of personal information purchased by each category of recipient;
  • disclosures for a business purpose, identifying the categories of personal information obtained by each category of recipient.

Request for Deletion of Personal Information

• You hold the right to request the deletion of any personal information we collected and retained from you, with certain exceptions. Once we receive and verify your verifiable User request, we will promptly delete your personal information from our records (and instruct our service providers to do the same), unless an exception applies.
• We may deny your deletion request if retaining the information is necessary for us or our service providers to:
  • Complete the transaction for which we collected the personal information, fulfill your requests, or perform our contractual obligations with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech rights or ensure the right of another User to exercise their free speech rights.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Conduct public or peer-reviewed scientific, historical, or statistical research in the public interest, if deletion may hinder the research’s attainment and you previously provided informed consent.
  • Enable solely internal uses that align with User expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Use of Personal Information

• The personal information collected is used or disclosed for one or more of the following business purposes:
  • To fulfill or meet the reason for which the information is provided. For instance, using personal information to provide you with requested quotes or information about mortgage-related products and services featured on the Site.
  • To provide you with information, products, or services you request from us.
  • To create, maintain, customize, and secure your account with us.
  • To enable your participation in sweepstakes or promotions featured on the Site.
  • To send you e-mail, direct mail, and telemarketing messages about specific Company products and/or services, as well as third-party products and/or services that may be of interest to you.
  • To deliver relevant Site content and advertisements and assess the effectiveness of the advertising served to you.
  • To fulfill our obligations and enforce our rights arising from contracts entered into between you and us, including the Site’s Terms and Conditions.
  • To improve the Site and present its contents better to you.
  • For customer service purposes and to respond to inquiries from you.
  • For testing, research, analysis, and product development.
  • To protect our rights, property, or safety, and that of our clients or others.
  • To respond to law enforcement requests and comply with applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise stated in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which personal information held by us is among the transferred assets.

We will not collect additional categories of personal information or use the collected personal information for materially different, unrelated, or incompatible purposes without providing you with notice.

Categories of Information We Collect

• Types of Personal Information Collected: In the course of our operations, we collect personal information that identifies, relates to, describes, references, or can be reasonably linked, directly or indirectly, to a particular User or device (“personal information”). Over the last twelve (12) months, the following categories of personal information have been gathered from Users:

Opt-Out Rights

• You have the right to opt-out of the use of your personal information. To exercise this right, please submit a verifiable User request to us through either of the following methods:
• Emailing us at: [email protected]
• Sending us U.S. mail to: +1 808-809-4821
• We will strive to process all opt-out requests as promptly as possible, within fifteen (15) days from the receipt of your request.

Access, Data Portability, and Deletion Rights

• To exercise your access, data portability, and/or deletion rights mentioned above, please submit a verifiable User request through:
  • Emailing us at [email protected]; or
  • Sending us U.S. mail to: +1 808-809-4821
• Only you or a person registered with the California Secretary of State, authorized by you, can make a verifiable User request related to your personal information.
• You are allowed to make a verifiable User request for access or data portability twice within a 12-month period.
• The verifiable User request should:
  • Provide sufficient information for us to reasonably verify your identity or the authorized representative’s identity.
  • Clearly describe your request, enabling us to understand, evaluate, and respond appropriately.
• If we cannot verify your identity or confirm the request’s relevance to you, we won’t be able to respond or provide personal information.
• Creating an account with us is not necessary for making a verifiable User request.
• Personal information from a verifiable User request will only be used for identity verification or authorization purposes.

Understanding Your Rights and Choices

• As a California resident, the CCPA grants you specific rights concerning your personal information. This section outlines your CCPA rights and provides guidance on how to exercise them.

Sharing Personal Information

• We do not share, rent, and/or sell your personal information with/to third parties or affiliate marketers for marketing purposes.

Sources of Personal Information

• We collect the aforementioned categories of personal information from various sources, including:
  • Directly from our Users, particularly through online registration forms related to the products and/or services offered on the Site.
  • Indirectly from our Users, which involves information gathered during the provision of products and/or services.
  • Directly and indirectly from Site activity, covering browser types (e.g., Safari, Chrome, Internet Explorer), IP addresses, operating systems (e.g., Windows or iOS), and Internet Service Provider domain names. Furthermore, certain Site usage details and analytics are automatically collected through our collaboration with third-party partners like Google® and Hotjar®.
  • Through interactions on our social media accounts, encompassing User comments and likes on our posts.
  • Directly from Users through online registration forms for participation in promotions or sweepstakes featured on the Site.
  • From third parties interacting with us in connection to the products and/or services offered to our Users. This includes third-party entities assisting in direct and electronic mail, data analysis, and marketing analysis.
  • From publicly available sources, including Internet search engines.

Exclusions from Personal Information

• Personal information does not encompass the following:
  • Publicly available information obtained from government records.
  • De-identified or aggregated User information.
  • Information that falls outside the scope of the CCPA, including:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
    • Personal information protected by specific sector-related privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

General Privacy Policy:

Last Updated September 8, 2023

Https://www.pacificnationalholdingsllc.com (the “Website,” “we,” “our,” or “us”) places a high value on your privacy and encourages you to go through our privacy policy. By visiting this website, you are indicating your agreement to the practices described in this Privacy Notice.

• What This Privacy Policy Covers:
  • This policy covers the treatment of personal information collected and received by the website, including data related to your previous use of our products and services. Personal information comprises details that can personally identify you, such as your name, address, email address, IP address, or phone number, and is not publicly available.
  • This policy does not extend to the practices of companies not owned or controlled by us, or to individuals we do not employ or manage.

Confidentiality and Security

• We restrict access to your personal information only to employees whom we believe reasonably require it to provide you with products or services or perform their job duties.
• We have implemented physical, electronic, and procedural safeguards that adhere to federal regulations to ensure the protection of your personal information.

Cookies

• We may set and access cookies on your computer. This information is used for Web Site and Systems Administration.
• Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They enable our systems to recognize your browser and provide features such as storing items in your Shopping Cart between visits.

GDPR and CASL Compliance

• We regret to inform you that we cannot accept registrants who are not U.S. Citizens. The CASL and GDPR regulations provide certain rights to their citizens that differ from those in the United States. As a result, we do not accept registrations from any citizen outside the United States. Our services are specifically tailored for United States citizens. To the best of our knowledge, we have removed all data pertaining to European Union Member and Canadian Citizens. If you are a European Union Member, Canadian, or a citizen of any country outside of the United States, please inform us at [email protected].

Information Sharing and Disclosure

• Information You Give Us: Whenever you provide information on our website or through other means, we receive and store it. While you have the option not to disclose certain details, doing so may limit your access to many of our features. The information you share is used for purposes such as responding to your requests, personalizing your future shopping experiences, improving our stores, and maintaining communication with you.
• Automatic Information: Whenever you interact with us, we receive and store certain types of information. Similar to many websites, we use “cookies,” and this site obtains certain types of information when your Web browser accesses it.
• Agents: To carry out various functions, we engage other companies and individuals on our behalf. These functions include order fulfillment, package delivery, postal mail and email communications, data analysis, marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and customer service. While they have access to the personal information required for their tasks, they may not use it for other purposes.
• Subpoenas and Legal Process: We respond to subpoenas, court orders, legal processes, and situations to establish, exercise, or defend our legal rights or against legal claims.
• Investigation and Prevention: We believe in the necessity of sharing information to investigate, prevent, or take action against illegal activities, suspected fraud, violations of our terms of use, or as otherwise required by law.
• Business Transfer: In the event of our acquisition or merger with another company, we may transfer information about you. Before such transfer takes place and your information becomes subject to a different privacy policy, we will notify you.

Do Not Track Browser Settings

• Take into consideration that advertisers may gather information about your online browsing behavior to present you with targeted ads, also referred to as “behavioral advertising.” To opt-out of receiving such targeted ads, you have the opportunity to submit opt-out requests to the relevant service providers. However, please be aware that opting out will only prevent targeted ads, and you may still encounter generic (non-targeted) ads from these companies. If you wish to opt-out of behaviorally targeted ads, you can do so at any time by clearing your browser’s cookies.

Changes to this Privacy Policy

• Policy Updates: This privacy policy may be updated periodically. If there are any substantial changes in how we handle personal information, we will inform you by sending a notice to the primary email you have provided or by displaying a prominent notice on our site.

Information Collection and Use General

• Upon registration, the website collects personal information from you.
• During registration, we ask for your name, address, phone number, email address, and zip code. After completing the registration and accessing our services, you are no longer anonymous to us.
• We gather information concerning your transactions with us, including the usage of our offered financial products and services.
• Automatically, the website receives and records information from your browser through our server logs, including your IP address, cookie data, and requested pages.
• We utilize the collected information for the following general purposes: fulfilling your product and service requests, enhancing our services, contacting you, and conducting research.
• We retain the right to send you specific communications related to our services, such as service announcements, administrative messages, special offers, and a website Newsletter.